Chef to Chef On-Demand: Building Culture Through Relationships and Accountability

In this on-demand presentation, M. Kent Johnson, CCM, CCE, ECM, General Manager and COO of Baltimore Country Club, explains what leaders owe their teams and why consistency, trust, and follow-through are the difference between holding a title and earning respect.

By Joanna DeChellis, Editorial Director, Club + Resort Chef | January 19, 2026

In this on-demand Chef to Chef presentation, Kent Johnson, GM and COO of Baltimore Country Club, shares his perspective on leadership, culture, and the responsibility leaders have to their teams.

Johnson speaks directly about the importance of relationships, consistency, and credibility. He explains why leaders must show up as the same person every day, follow through on what they say, and create environments where people feel respected and supported. He also addresses innovation, not as a buzzword, but as a byproduct of trust and strong culture.

This session is designed for general managers, senior leaders, and culinary department heads who want a grounded, experience-based view of leadership in club environments. The takeaways are practical, clear, and immediately applicable.

Unlock the on-demand session now.

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About The Author

Joanna DeChellis, Editorial Director, Club + Resort Chef

As Editorial Director of Club + Resort Chef, Joanna DeChellis takes an audience-first approach that combines sound journalistic and story-telling principles with an appreciation for and deep knowledge of the intricacies of the club and resort chef market. She oversees the content strategy and programming for Club + Resort Chef and its various platforms including the Chef to Chef Conference. She has penned award-winning pieces about the many intricacies within club and resort food and beverage operations as well as culinary trends, profiles and breaking news. She is co-host of the award-winning podcast Club + Resort Talks, and has served in various content-development roles over the course of her career, including digital, marketing, print, and in-person events. She oversees the Club + Resort Chef Association, the Chef to Chef Conference and PlateCraft. Prior to these roles, she was the Managing Editor of Club + Resort Business, Associate Editor of Food Management Magazine and a contributing writer for Restaurant Hospitality, Supermarket News, Gayot, Cleveland Scene Magazine, and Duetto. Contact her at [email protected].

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