Club chefs and managers juggle a club’s budget, ordering schedule, and member engagement in one centralized point of sale system.
From the kitchen to the green, clubs and resorts have to manage a set of steadily moving parts throughout the year. A POS system—or point of sale system—is the software that coordinates nearly all financial details of the business. These may include purchases, reservations, staff and payroll tracking, inventory, ordering, and additional tools depending on the program.
Planning and Analytics
Most importantly, the POS system provides the club management with a place to track analytics from their sales, projections, and trends over time. The birds’ eye view allows the club to look to the future, adjusting staff schedules, inventory, and member engagement accordingly.
Many of today’s modern POS systems integrate with hardware such as phones, tablets, and payment devices to simplify payment both in club stores and in each dining location. This perk is particularly helpful at a poolside snack bar or cart on the green where a large register is not possible.
A club’s POS should also seamlessly mesh with online sales, reservations, and general member engagement. Some brands will offer corresponding app design or the ability to integrate with an existing app. This allows guests to purchase items, order dining takeout, reserve spots for dinners and events, or contact the club with requests.
Member Information Storage
One of the many jobs of the club is to safely and securely store member data so that their needs and supports can be anticipated. A great POS system will track their contact information, important membership due dates, registration for events, and special requests.
Additionally, members can rest assured that their credit card information is safely stored in a tested and professionally managed system. With everything transparently and safely online via the POS system, members can access receipts and statements without confusion.
While there are countless POS systems on the market, the right option for a club or resort handles far more than basic sales. Ideally, the right system provides seamless coordination among each department of the business.