Choosing the right POS system for a country club may seem like a challenge, but a strong POS system is vital to running a successful F&B operation.
A point-of-sale (POS) system is akin to a club’s central nervous system. At every second of the day, every bit of data is running through it. POS systems have come a long way over the years. In the past, POS systems could only process sales, but today they are capable of so much more. The type of POS system a club chooses depends on several factors such as the size of the club, payment processing requirements, and most importantly a club’s priorities.
All sales and reporting will go through a POS system so a club can see exactly what is going on within every area of the club. A POS system can help a club by making sales and inventory reports, preparing and analyzing a member database, managing employee schedules, and performing marketing functions. A POS system also contains tools that can streamline other operations such as staff timesheets, inventory management, food sales trends, and financial reporting.
Determine Features Needed
Not all POS systems have the same features, so when choosing a POS system a club needs to identify which features are most important for operations and member satisfaction. Depending on the size of a club’s operations and membership, all features might not be necessary. Basically, the bigger the operation, the more robust a POS system needs to be for gathering insights, data, running staff, and being able to provide a great customer experience for members.
Get Feedback From Your Team
A club’s employees will be the ones using the POS system every day so it is necessary to communicate with the management team and other staff to get their feedback on what is needed most. Having great analytics and other features is necessary, but the system also needs to be user-friendly for a club’s staff.
Convenience For Members
A POS system has features that can help to make the dining experience more pleasant for members. They offer convenient features such as splitting checks, transferring tabs, holding course items to order, and table-side payments. POS systems with hand-held devices allow servers to place orders right at the table while also cutting down on ordering mistakes.
Obviously, a club needs to consider the cost of the POS system, including the hardware and software as well as any operating costs such as card processing fees. The type and number of terminals a club purchases should align with its needs. Basic POS systems will cost less, and the more complex ones will cost more. Some companies sell all-in-one payment processing systems and others sell pre-configured packages or kits.
Whether a club wants to be data-driven and analyze trends, manage inventory and popular menu items, or both, there is a POS system out there for every country club’s needs.