Lawrence McFadden, CMC, GM/COO of The Union Club of Cleveland

The Union Club of Cleveland’s Lawrence McFadden, CMC, GM/COO, shares the most valuable lessons he’s learned from his transition out of the kitchen and into general management.

The Union Club of Cleveland’s Lawrence McFadden, CMC, GM/COO, was more equipped to lead through the COVID-19 crisis because of past lessons and sound processes.

The Union Club of Cleveland’s Lawrence McFadden, CMC, GM/COO, is working to establish a “yes” customer service culture rooted in always being prepared for whatever comes next.

In the midst of a pandemic, during protests and civil unrest, staff member at The Union Club of Cleveland continued to serve the club and its membership despite many unknowns.

The Union Club of Cleveland’s Lawrence McFadden, CMC, GM/COO, is proud of how the club’s culinary team is overcoming obstacles and relying on sight and sound to ensure consistency and quality.

Because much of hospitality relies on non-verbal facial cues, The Union Club of Cleveland’s Lawrence McFadden, CMC, GM/COO, is helping his team define new ways to communicate with members from behind face masks.

The Union Club of Cleveland’s Lawrence McFadden, CMC, GM/COO, has found that empathy, analysis and flexibility are fundamental leadership traits for navigating this crisis and beyond.

COVID-19 has made Lawrence McFadden, CMC, GM/COO, of the Union Club of Cleveland, a better leader who believes hospitality must resurface itself in a thoughtful way.

The Union Club of Cleveland’s Lawrence McFadden, CMC, GM/COO, explains how the club has taken a virtual approach to member engagement during the coronavirus.

The Union Club of Cleveland’s Lawrence McFadden, CMC, GM/COO, offers sage advice for managers forming their response plans to the coronavirus crisis.

The Union Club of Cleveland’s Lawrence McFadden, CMC, GM/COO, is guiding the club into the future with conservative planning and cautious optimism.

When members express a desire for menu change based on personal preference, The Union Club of Cleveland’s Lawrence McFadden, CMC, GM/COO, has learned to listen and respond thoughtfully.

The Union Club of Cleveland’s Lawrence McFadden, CMC, GM/COO, believes you don’t have to be great to get started—but you must get started to become great.

When the Union Club’s GM/COO, Lawrence McFadden, CMC, brings in potential hires, he and his team look beyond the answers given in the interview to better understand each candidate’s “personality DNA.”

For the Union Club’s GM/COO, Lawrence McFadden, CMC, leading by example means being prepared for all situations, even some of the most bizarre.